Refund policy

A. Cancellation policy

Introduction

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, please use the online cancellation form.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.You shall bear the direct costs of returning the goods.

You bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

B. Online cancellation form

Click on the profile symbol in the shop navigation and request a return.

1. log in to your account. Enter your e-mail address in the "E-mail" field and then click on continue2. open the e-mail sent by our shop in your e-mail account and copy the 6-digit confirmation code in the e-mail

3. go back to the online shop and enter the 6-digit confirmation code4. click on the order for which you want to send the return.(If your order contains more than one item, select the item you want to return. 5.

5. select a reason for return and add a note for us

6. click on Request return

If your return request is approved and shipping is required, you will receive an email with shipping instructions and a return label. If the product has been returned, you will receive your refund.